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HP Selling HP EMEA cMPS Sample Questions:

1. After learning about thecustomer's business and market,what is the next step in the MP imaging and printing sales process?

A) Discuss features and benefits of theproduct you are trying to sell
B) Assessthe customer's work environment
C) Bring up promotions, discounts, and service contracts
D) Qualify the customer's ability to buy

2. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

A) Use only 1500-grit paper as cleaning pages.
B) Use power-conditioning devices to ensure constant voltage
C) Place the device in a cool dry area
D) Use only original HP supplies

3. When should HP Care Pack Services be used within a cMPS contract?

A) Always, when supporting HP commercial MFP
B) Decided by thepartnerand it is an option as part of the cMPS program
C) Only when service level responses of less than 4 hours are required
D) Mandatory for all HP devices supported under the cMPS program

4. Who can benefit from the HP Care Pack value proposition?

A) Distributor
B) Only the customer, because it is a customer product
C) The customer and Channel Managed Print Services partner
D) HP

5. Which property makes HP toner work correctly in an HP LaserJet printing device?

A) Liquefies on contact with paper
B) Soaks into paper for a permanent bond
C) Mixes evenly to create millions of colors
D) Melts at the correct temperature

Solutions: