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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is a typical cross-selling question?

A) "Do you Print duplex?"
B) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
C) "Wouldn't you benefit even more from an HP X cartridge?"
D) "Can I make your sale bigger?"

2. Why should you and your customers avoid selling or giving away any empty HP original supplies boxes?

A) The box is intended for recycling and should be returned in the Planet Partner Program.
B) According to HP T&C's the box belongs to HP and needs to be presented if an HP representative asks you to do so.
C) The boxes can be re-used to sell counterfeit products.
D) An empty box is a counterfeit and the possession is illegal.

3. Which technology does HP use with most of its inkjet printers?

A) HP Bulbjet technology
B) HP Piezo Inkjet technology
C) HP Thermal Inkjet technology
D) HP Liquid crystal technology

4. How can you increase the sales of supplies?

A) By reducing the price of the management tool
B) By ending the printer life early
C) By increasing usage via understanding your customer needs
D) By joining the Planet Partner Program

5. Which feature can you find on HP security labels?

A) RFID features to scan large batches at a time
B) Quick Response (QR) code
C) OK and Tick that move in opposite direction when the box is tilted front to back
D) Invisible ink to add another layer of security

Solutions: