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NEW QUESTION 33
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. A skillset is a group of activity codes used for reporting purposes.
- B. Skillsets are referenced in both application flows and scripts.
- C. Skillsets are only used for reporting purposes.
- D. A skillset is group of agents whose skills are similar.
Answer: A,B
NEW QUESTION 34
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- B. The locale used for default prompts and announcements
- C. The keyboard requirements
- D. The language for the User Interface
Answer: B,D
NEW QUESTION 35
What is the function of the Data Synchronization process?
- A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- C. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
- D. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
Answer: C
NEW QUESTION 36
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The Replication account setup must be different between Primary and Backup AAMS.
- B. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- C. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- D. Enable High Availability should only be selected on the Primary AAMS.
Answer: C
NEW QUESTION 37
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One voice license
- B. One multiplicity license
- C. One mobile agent license
- D. One multimedia license
Answer: A,B
NEW QUESTION 38
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. Skill2
- C. Outbound_Skill1
- D. Email_Skill1
- E. VM_Skill1
Answer: A,B,E
NEW QUESTION 39
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 40
Refer to the exhibit.
The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?
- A. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
- B. The TAPI/DevLink3 is not checked in Security Settings.
- C. The service password in IP Office does not match in ACCS.
- D. The system password does not match between IP Office and WebLM.
Answer: B
NEW QUESTION 41
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Service Level
- B. Service Factor
- C. Display
- D. Short call
Answer: C,D
NEW QUESTION 42
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Retrieving email messages from the corporate email server
- B. Saving email attachments to the appropriate folder
- C. Logging into the corporate email server and sending the auto-reply
- D. Applying the rules engine to determine what skillset to queue the contact to
Answer: D
NEW QUESTION 43
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia system is established.
- B. The connection with the multimedia database is established.
- C. The connection with the recipient mailbox is established.
- D. The connection with the web communication server is established.
Answer: C
NEW QUESTION 44
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)
- A. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
- B. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
- C. The SIP extension type must be H.323.
- D. The SIP extension must be In the same number range as the agent telephone numbers.
Answer: A,D
NEW QUESTION 45
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A. The Access Class will prevent a user from modifying skillset properties.
- B. An Access Class will limit the Launchpad links a user may access.
- C. Access Classes will be used to limit a user to specific report groups.
- D. The Access Class will be used to limit the user to report on specific contact center agents.
Answer: C
NEW QUESTION 46
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
- B. The agent goes into a Walk Away state.
- C. The skillset call is released and the agent goes Into After Call Work state.
- D. After releasing the call, the agent must go Ready before entering the After Call Work state.
Answer: A
NEW QUESTION 47
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. IP Office Platform Manager
- B. System Monitor
- C. System Status
- D. Avaya Grep
- E. IP Office Manager
Answer: B,C,E
NEW QUESTION 48
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office System Status Application
- B. Window Event Viewer
- C. IP Office System Monitor Tool
- D. IP Office Web Manager
- E. ACCS SGM Management Client
Answer: B,C,D
NEW QUESTION 49
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Active Directory Domain account
- B. IP Office user account
- C. Windows user account
- D. SIP user account
Answer: A,C
NEW QUESTION 50
Which statement is true about the Avaya GREP tool?
- A. It is only used during the installation phase and should not be used on an active server.
- B. It should only be used on an active system to capture real-time events.
- C. It is only used to report on SIP related messages during low traffic periods.
- D. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
Answer: B
NEW QUESTION 51
Refer to the exhibit.
The SIP Gateway Manager Management Client is fluctuating between red and green.
From the information in the exhibit, what is the root cause of this problem?
- A. No application flows or scripts have been properly activated.
- B. Third party telephone control has been lost.
- C. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
- D. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
Answer: B
NEW QUESTION 52
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It allows the Software Appliance image to be deployed faster.
- B. It improves hard disk performance.
- C. It requires less disk space overall than Thin Provisioning.
- D. It prevents over allocation of hard disk resources.
Answer: C,D
NEW QUESTION 53
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
- A. Contact Center Management add agent
- B. Contact Center Management multi add option
- C. Contact Center Management add many users
- D. Contact Center Management create copy
- E. Contact Center Configuration Tool
Answer: B,C,E
NEW QUESTION 54
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. IP Office 500V2 voice platform
- B. Avaya Contact Center Select DVD
- C. Avaya Contact Center Select software appliance
- D. Avaya Contact Center Select hardware appliance
- E. ACCS and IP Office resides on a single VMware host server
Answer: A,C,E
NEW QUESTION 55
A call variable is useful because of which two characteristics? (Choose two.)
- A. Only call variables of type Integer can be used as wild variables.
- B. They can be changed from call variable to global variable during a call session.
- C. Their values can be changed during a call session to serve as a collector for caller entered information.
- D. They can be assigned a range of values when they are created in the variable editor.
Answer: C,D
NEW QUESTION 56
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