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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?

A) Create a series of wire frame models.
B) Focus on participants, their actions and sequence of activities.
C) Capture use cases only if they are simple.
D) Have the developers write user stories.

2. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) A report
B) Service Level Agreements (SLAs)
C) Key Performance Indicators (KPIs)
D) Scoreboards

3. What are the primary challenges that business process governance addresses?

A) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
B) Many processes, many BPM developers, and many BPM assets.
C) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
D) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.

4. A program manager is helping an organization optimize their BPM development practices. After talking with the development leads of a number of projects, the program manager suspects that there is a lot of duplication of effort between the projects. What is the first thing the program manager should recommend to reduce this duplication of efforts?

A) Create a catalog of service interfaces.
B) Create an enterprise model.
C) Create a centralized repository for all BPM artifacts.
D) Create a common taxonomy of BPM projects.

Solutions: