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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Controller
B) Coordinator
C) Motivator
D) Planner

2. Which method should be used to maximize team member participation in a global meeting?

A) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B) Alpha-direct technologies to maintain communication links
C) Online using computer technologies and/or phone communication
D) Unilateral electronic messaging to facilitate communication

3. What defines acceptable standards of behavior that are shared by group members?

A) Group conformity
B) Group roles
C) Group status
D) Group norms

4. When is organizational culture a liability?

A) When a strong organizational culture limits diversity within the organization.
B) When the organizational culture reduces ambiguity for employees.
C) When core values are shared by different departments within the organization.
D) When the culture includes shared values on organizational goals.

5. What is one of the six primary characteristics that define an organization's culture?

A) Team orientation
B) Aggressiveness
C) Political orientation
D) Competitor benchmarking

Solutions: