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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which Linux operating system is typically installed on HP commercial notebooks?

A) SuSE Linux, because it is user friendly, well documented, and compact
B) FreeBSD, because it is the same operating system that Apple modified to create OS X
C) Ubuntu Linux, because it has the widest user adoption of all Linux distributions
D) Red Hat Linux, because it has the best technical paid and unpaid support

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the version of Windows that the system will use.
B) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
C) Access the BIOS to reset the system ID and/or device serial number.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.

3. What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A) Export the TPM embedded MySQL database to an external device.
B) Run the HP TPM export utility to save the encrypted information to an FTP site.
C) Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
D) Back up the certificates and encryption keys that are stored in the TPM chip to an external device.

4. Which two Web sites provide information to locate replacement part numbers?

A) HP Replacement Parts and HP Services Media Library
B) HP PartSurfer and HP Services Media Library
C) HP Replacement Parts and HP Warranty Lookup
D) HP Channel Services Network and HP PartSurfer

5. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, memory, LCD, and PCI data path
B) installed hardware, memory, cache, PCI data path, and flash ROM
C) installed hardware and system memory
D) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)

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