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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A) Asset tags help customers save time and money and improve efficiency during the asset management process.
B) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
D) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
E) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

2. What are the three Priority Services Packages? (Select three.)

A) Priority Access
B) Priority Access Plus
C) Priority Anytime Access
D) Priority Management

3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Solutions: