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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Update the Service Appointment page layout to include the Articles related list.
B) Attach the relevant articlesto the work order or work order line items.
C) Create a quick action on the work order to search the Knowledge base.
D) Add the Knowledge Lightning component to the Field Service mobile app.

2. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A) Resource Schedule Optimization
B) Emergency scheduling
C) Customer First scheduling
D) Global optimization

3. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the technician as the required resource on the service appointment.
B) Add the preferred resource service objective to the scheduling policy.
C) Add the technician as a preferred resource on the account record.
D) Create a child work order for maintenance on the original installation work order.

4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Include the Mateh Territory Work Rule.
B) Remove the Match Territory Work Rule.
C) Select Working Location Enable Primary on theWorking Territories Work Rule:
D) Deselect Working Location Enable Primary on the Working Territories Work Rule.

5. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) Emergency
B) Soft Boundaries
C) High Intensity
D) Customer First

Solutions: