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CIPS Operations Management Sample Questions:

1. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) private costs and social costs
B) private costs and public costs
C) social costs and environmental costs
D) financial costs and reputational costs

2. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A) brick-laying theory
B) bridge theory
C) wave theory
D) sand cone theory

3. The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A) assurance
B) empathy
C) responsiveness
D) tangibles

4. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management is ensuring a company has the correct resources to create goods
B) no - operations management can also be concerned with the creation of intangible goods
C) yes- operations management ensures there are sufficient goods produced to meet customer demand
D) no- operations management is concerned with ensuring the organisation is profitable

5. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process is optimised
B) the process meets the intended purpose
C) the process is cost-effective
D) the process produces as little waste as possible

Solutions: