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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
B) In the Partner Account record, 'Enable Customer User" on the Contact associated
C) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
D) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
E) Using Experience Cloud sharing sets, specify Account as the object of your sharing set

2. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign user access to the analytics for Loyalty role.
B) Assign access by checking CRM analytics plus user
C) Assign the user the analytics profile for analytics for Loyalty.
D) Assign user access to permission sets for analytics for Loyalty.

3. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A) Create a Decision Table and define the Redemption Catalogue as business rules.
B) Create a Decision Tree using Flows with a leaf for every combination
C) Create an Apex Class and implement a Redemption Catalogue engine.
D) Create a Loyalty Process with different rules to manage every combination

4. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
B) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
C) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

5. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
C) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

Solutions: