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IBM Information Management Front End Tools and Processes Sample Questions:

1. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using CCWIN.
B) Contact the CRF owner and have them change the CRF.
C) Everyone can change a CRF using RETAIN.
D) Contact the Duty Manager to change the CRF.

2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
C) Make sure that Bluepages is always up to date with current contact information.
D) Make sure, all people have your mobile phone number, to contact you any time.

3. Which AQS level must be set in order to involve the BackEnd?

A) 1
B) 2
C) 6
D) 5

4. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Criticalimpact or system down
B) Non-critical or impacting support team
C) Non-critical query
D) Severeimpact and system running

Solutions: