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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which one of the following is not a service of the IBM Passport Advantage offering?

A) product updates
B) 24x7 support on all Problem Management Records (PMRs)
C) software download and licensing
D) software maintenance and support

2. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows both customers and Support professionals to search for their problem in other reported PMRs.
B) It helps support professionals determine what documents they will need from the customer according to their product.
C) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
D) It allows the Support Professionals to search for their problem in other reported PMRs.

3. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A) to open an Enhancement Request.
B) that helps customers find answers and resolve issues with IBM software products.
C) for the customer entitlement process.
D) where customers are able to download software products.

4. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) and numbered items.
B) and screen prints.
C) format only.
D) numbered items, and screen prints.

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87656 724999.config.txt
C) 87876.724.0LDconfig.txt
D) 87876765724config.txt

Solutions: