Pegasystems PEGACPCSD23V1 Q&A - in .pdf

  • PEGACPCSD23V1 pdf
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Oct 05, 2026
  • Q & A: 0 Questions and Answers
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  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
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  • Updated: Oct 05, 2026
  • Q & A: 0 Questions and Answers
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  • PEGACPCSD23V1 Testing Engine
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Oct 05, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Pega Customer Service Application Design- Customer Service Case Management
  • 1. Case lifecycle and stages
    • 2. Case types and data model usage
      - Omni-channel Service Experience
      • 1. Customer engagement flows
        • 2. Interaction channels configuration
          Security and Application Governance- Security Model
          • 1. Authentication and authorization basics
            • 2. Access roles and privileges
              Business Logic and Automation- Case Automation
              • 1. Automation of workflows
                • 2. Service level agreements (SLAs)
                  - Decisioning and Routing
                  • 1. Business rules configuration
                    • 2. Routing and assignment rules
                      Application Development in Pega Platform- Data and Integration
                      • 1. REST and external system integration
                        • 2. Data pages and data modeling
                          - UI and User Experience
                          • 1. Dynamic layouts and responsiveness
                            • 2. Section rules and UI design
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