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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) End-user guides
B) Deployment reference guides.
C) Implementation guides.
D) Product document guides

2. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Capture service
B) EIM
C) Screen capture
D) Desktop resource

3. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) The License Registration Key is generated during installation
B) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
C) The License Reference number is generated when the customer order is placed
D) License activation requires Enterprise Manager access to the internet

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) eLearning
C) Interactions
D) Wfm

5. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Site servers
C) Enterprise Settings
D) Security settings

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