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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on Scheduler.
B) Open Analyst, then click on PC Analysis.
C) Call support to have the cron file revised.
D) Open Editor, then click on Scheduler.
E) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.

2. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) The APC server IP address is required for Proactive Contact Agent installation.
B) Static IP addresses are needed for supervisor workstations.
C) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
D) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
E) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.

3. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Virtual Agent
B) Batch Campaign Update
C) Infinite Job
D) Post update

4. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) lines configured in dgswitch.cfg
B) PORTS in master.cfg
C) OPERATORS in master.cfg
D) MAXHIDSLOTS in master.cfg

5. What should the crontab of a secondary dialer have?

A) pds_maintenance, mts_maintenance and db_mainlenance
B) pds_maintenance and mts_maintenance
C) pds_maintenance and db_rnaintenance
D) pds_maintenance

Solutions: