Free OmniStudio-Consultant Sample Questions and 100% Cover Real Exam Questions (Updated 112 Questions)
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NEW QUESTION 43
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Validation Rule to the Contact object
- C. Add a DataRaptor to retrieve the email address
- D. Add a Set Errors element
Answer: D
NEW QUESTION 44
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Calculation Procedure
- B. DataRaptor Turbo Extract
- C. DataRaptor Extract
- D. Integration Procedure
Answer: B
NEW QUESTION 45
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Remove Step 1 and prefill the account information automatically.
- B. Use Multi-select elements in Step 3 for the product list.
- C. Divide Step 2 into two steps, so each task is distinct.
- D. Use an Edit Block in Step 4 to enter payment information.
Answer: A
NEW QUESTION 46
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Radio, TypeAhead, and Telephone
- B. Multi-Select. Address, and Telephone
- C. Checkbox, Geolocation, and Number
- D. Select, TypeAhead, and Number
Answer: A
NEW QUESTION 47
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use Section to break the information and Headline to the title and a required icon in the input
- B. Use a Visualforce Page with the categories, labels, and the required validation
- C. Use a template for each category and adding custom code for the required validation
- D. Use Block elements to group and required property checked in some of the inputs
Answer: D
NEW QUESTION 48
How many levels deep can reusable OmniScripts be nested?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: D
NEW QUESTION 49
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Calculation Procedure
- B. DataRaptor Extract
- C. Integration Procedure
- D. DataRaptor Turbo
Answer: C
NEW QUESTION 50
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows multiple versions that will execute based on when the request is made
- B. Allows text concatenation using algebraic operators
- C. Allows aggregate functions
- D. Allows AI integration to calculate next best offer using policy attributes
Answer: B
NEW QUESTION 51
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Multiple OmniStudio Actions that invoke separate OmniScripts
- C. Single FlexCard with an Action to invoke an OmniScript
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: B
NEW QUESTION 52
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Edit Block
- B. Datatable
- C. Remote Action
- D. Response Action
Answer: A,D
NEW QUESTION 53
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Post to Object Action
- B. Radio Input
- C. Multi-select Input
- D. DataRaptor Post Action
- E. HTTP Action
Answer: C,D,E
NEW QUESTION 54
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Select
- B. Radio
- C. DataRaptor Post Action
- D. DataRaptor Transform Action
- E. DataRaptor Extract Action
Answer: B,C,E
NEW QUESTION 55
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Calculation
- B. Formula
- C. Alert
- D. Messaging
Answer: B,D
NEW QUESTION 56
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
- A. Range
- B. Email
- C. Text Area
- D. Radio Group
- E. Headline
Answer: B,C,D
NEW QUESTION 57
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 58
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Use the Conditional View property on a Step or Block element
- B. Add Cancel and Save options for the user
- C. Create child OmniScripts for branched flow
- D. Use the Radio Input property for a Step or Block element
Answer: A
NEW QUESTION 59
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
- A. Omniscript
- B. Visualforce Page
- C. FlexCards
- D. Lightning web components
Answer: D
NEW QUESTION 60
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Actions
- B. Newport Design System
- C. Custom Styles
- D. Datatables
- E. Menu elements
Answer: A,C,E
NEW QUESTION 61
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