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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Service level management
B) IT asset management
C) Incident management
D) Monitoring and event management

2. What is a user?

A) The role that uses services
B) The role that authorizes budget for service consumption
C) The role that defines the requirements for a service
D) The role that directs and controls an organization

3. Which guiding principle says that services and processes should NOT provide a solution for every exception?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Think and work holistically
D) Optimize and automate

4. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Think and work holistically
B) Start where you are
C) Focus on value
D) Optimize and automate

5. What includes governance as a component?

A) The service value chain
B) Practices
C) The guiding principles
D) The service value system

Solutions: