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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice provides users with a way to get various requests arranged, explained and coordinated?

A) Service level management
B) Service desk
C) Relationship management
D) Continual improvement

2. Which describes a 'change authority'?

A) A way to manage the people aspects of change
B) A person who approves a change
C) A tool used to help plan changes
D) A model used to determine who will assess a change

3. Where are the details of the required performance outcomes of a service defined?

A) Service level agreements
B) Service requests
C) Service offerings
D) Service components

4. Which practice needs the right culture to be embedded across the entire organization?

A) Service level management
B) Service request management
C) Change enablement
D) Continual improvement

5. Which of the following guiding principles proposes the elimination of unnecessary work?

A) Progress iteratively with feedback
B) Keep it simple and practical
C) Think and work holistically
D) Start where you are

Solutions: