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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Communication for Customer Care
B) Service and Repair
C) Business Performance Management
D) Service Request Management

2. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Locked stock
B) Plant stock
C) Consignment stock
D) Special stock

3. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Customer
B) Serial ID
C) Warranty ID
D) Reference date

4. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Measurement
C) Items
D) Maintenance plans

5. When a user creates service tickets, what product type is supported for determining the warranty?

A) Entitlement product
B) Registered product
C) List product
D) Individual product

Solutions: