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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?

A) Post the requirements in the #general channel so that your members can see them.
B) Inform users that if they want a new workspace they should reach out to you via direct message (DM).
C) Enable workspace creation requests via Org Settings.
D) Create a workflow in the #help-admins channel that requires users to provide justification for their request.

2. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A) Set @here and @channel to be used only in private channels, where membership is more limited.
B) DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
C) Restrict public channel posting to just Owners and Admins.
D) Restrict @here and @channel usage to Owners and Admins only.

3. In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A) Send the report in a DM to the VP of HR.
B) Post the report in the project's public channel.
C) Send the report in a group DM to the VP and anyone whose information is included in the report.
D) Create a private project channel to share the report with the VP and anyone whose information is included.

4. During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A) Join all public IT channels and request access to private channels in order to update the channel settings.
B) Use your preference menu to create an automatic keyword notification for IT and BT.
C) Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
D) Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.

5. Which TWO statements are true about workflows? (Choose two.)

A) It is not possible to create a custom workflow for your team in fewer than five clicks.
B) It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
C) Workspace Owners and Admins can view all published workflows created by members of their workspaces.
D) To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.

Solutions: