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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Web chat
B) Content offer
C) Web messaging
D) Voice call
E) Instant agent interaction
F) Advanced orchestration flow

2. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Edit
B) Delete
C) View
D) Duplicate

3. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) True
B) False

4. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Trigger a webhook
B) Display a content offer
C) Initiate a web chat
D) Launch a voice IVR

5. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

A) High agent turnover
B) Minimal use of wrap-up codes
C) Consistent outcome tagging
D) Large volume of historical data

Solutions: