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IBM Cognos Real-time Monitoring Developer Sample Questions:

1. A call center manager implements Real-time Monitoring (RTM) to determine if staffing needs to be increased. Which three metrics are appropriate to display on an RTM dashboard object? (Choose three.)

A) A bar chart that shows the average time each agent has spent on a call over the last year.
B) A combination pivot chart that shows the distribution of the call final action for each callby agent in their current shift.
C) A table that lists the currently waiting calls and the time that they have been waiting in the call queue.
D) A table that lists the current status of each agent as being on a call, on hold, idle, or away.
E) A line chart that lists all the calls by agent that have exceeded the customer answer-time SLA in the last 6 months.

2. A customer has an order entry system that adds new records periodically throughout the day. The data stream should process only those new records which have been added since the previous polling cycle. These new records should augment previously processed records. How would you configure the "Incrementing Field" and the "Clear State" properties?

A) Set the "Incrementing Field" to be a timestamp field that contains values which may be smaller than a previously processed value and set the "Clear State" to "Do Not Clear State".
B) Set the "Incrementing Field" to be an integer field that contains valueswhich are constantly increasing and set the "Clear State" to "Do Not Clear State".
C) Set the "Incrementing Field" to be an integer field that contains values which may be smaller thana previously processed value and set the "Clear State" to "Do Not Clear State".
D) Set the "Incrementing Field" to be a timestamp field that contains values which are constantly increasing and set the "Clear State" to "Always clear state for new data".

3. A database administrator notes that the Real-time Monitoring server is performing many queries in a short time period, more than a dozen each second. You verify that the data stream is configured to pollthe database every 30 seconds. What would cause this problem?

A) The data stream does not have an incrementing field defined.
B) A view built on the event stream is joined to a lookup table that is not configured for caching.
C) A view built on the event stream is joined to a lookup table that is not indexed properly.
D) The data stream is defined without selecting the option to treat all rows as a single event.

4. A virtual machine farm technician is monitoring the memory usage of hundreds of virtual
machines in the farm. The technician previously defined a rule to be informed with an immediate notification if the memory usage on any virtual machine remains above 90 percent for two minutes. The technician now wants toreset the alert once the memory usage stabilizes and falls below 80 percent after such an incident. Which three steps are part of the solution? (Choose three.)

A) Select the alert defined for "memory usage > 90%" and choose "Reset an alert for a specific occurrence".
B) Define a rule with condition -- memory usage < 90%.
C) Specify "Maintain alert states for".
D) Create a new alert and select "Reset an alert".
E) Define a rule with condition --memory usage < 80%.

5. Which three rules and alert capabilities does Real-time Monitoring provide? (Choose three.)

A) the ability toinvoke an external process and/or connect to an SMTP server for alert notification
B) the ability to create complex rules from a graphical user interface
C) the ability to track and escalate alert resolution
D) the ability to change or update any previously sent alert
E) automatic subscription of a role or user to all new alerts

Solutions: