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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?

A) Populate an Al-generated time-to close estimation to opportunities
B) Populate an Al generated lead score for new leads.
C) Populate an AI generated summary field for sales contracts.

2. Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A) Create a Flex template to add resources with standard and custom objects as inputs.
B) Create a prompt template passing in a special custom object that connects the records temporarily.
C) Create a prompt template-triggered flow to access the data from standard and custom objects.
D) Use a Record Snapshot to combine data from unrelated objects into a single prompt.

3. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A) Configure data masking in the Einstein Trust Layer setup.
B) Add new data masking rules in LLM setup.
C) Enable data masking for sandbox refreshes.

4. Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow. How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

A) Invocable Apex
B) Einstein for Flow
C) Flow Action

5. Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AgentForce Specialist recommend?

A) Testing Center
B) AgentForce Builder
C) Prompt Builder

Solutions: