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Avaya Aura® Core Components Support Certified Sample Questions:

1. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?

A) Problem Statement
B) Knowledge Management
C) Details/Findings
D) Troubleshooting steps taken
E) Cause
F) Problem Clarification

2. When a 96xx telephone with SIP firmware boots up, it goes through a number of steps. These steps include:
Phone Registration.
Download PPM.
Obtain IP Address and Utility Server address from DHCP Server.
Check if firmware upgrade is required and download 46xxsettings.txt file.
Send Subscribe (avaya-cm-feature-status) to Avaya Aura Communication Manager (CM) via Avaya Aura Session Manager (SM).
What is the correct sequence of these steps?

A) 3, 1, 5, 1, 2
B) 3, 5, 1, 2, 4
C) 3, 4, 1, 5, 2
D) 4, 3, 1, 2, 5
E) 3, 4, 2, 1, 5
F) 5, 3, 1, 2, 4

3. Refer to the Exhibit.

What happens when a call is made from AST 1011111 to AST 1011112? (Choose three.)

A) In step 4, Avaya Aura Communication Manager (CM) sets up the media path between the two endpoints.
B) In step 5, the call is terminated by either endpoint or by a network failure.
C) In step 2, the Avaya Aura Session Manager (SM) uses a dial pattern and routing policy to route the call to Avaya Aura Communication Manager (CM).
D) In step 2, Avaya Aura Session Manager (SM) matches 1011111 with a Communication Profile, and uses the defined Originating Application Sequence to route the call to Avaya Aura Communication Manager.
E) In step 3, Avaya Aura Communication Manager (CM) sends SIP Options to 1011112 looking for a
200 ok response to check it is reachable.
F) In step 1, when 1011111 draws dial tone it sends an Invite to Avaya Aura Session Manager (SM) with the Request URI containing 1011111.

4. Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)

A) Use the Linux command grep -iR "down" /var/log/avaya
B) Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
'down' into the text search box, then click on Apply.
C) Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'-m down' into the Message box, then click on Apply.
D) Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'down' into the Message box, then click on Apply.
E) Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
'down' into the text contains box, then click on Apply.
F) Export the entire log file to your local PC, and then locally search with an application.

5. When viewing Avaya Aura Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?

A) Approved, Checked, Warranted, and Refused
B) Authentication, Authorization, and Accounting Services, Communication Manager, WEB Server, and Remote Logging.
C) Authorized, Certified, Working, and Revoked
D) Accepted, Confirmed, Whitelisted, and Rejected
E) Authentication, Access, and Accounting Services, Communication Manager, Web Server, and Remote logging.
F) Accumulated, Compressed, Write, and Read

Solutions: