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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B) Timetable can be used to schedule a LAN backup of the customer's system.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's data.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) It is not necessary far either the reporting adjunct or the switch release to change.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated

3. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) emssve change authorizations; make needed changes to authorization
D) All changes are made in the CM using the change cam proc screen

4. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

5. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use CMS to perform the bulk administration of telephone sets and buttons.
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Create a template telephone set and use the qcopy station xxxx CM SAT command
D) Use the add station next CM SAT command to program each telephone set and assign buttons

Solutions: