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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Business objects
B) Pages
C) Object workflows
D) Themes
E) Languages
F) Object triggers
G) UI components
H) Templates

2. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Products
C) Manage Service Request Categories
D) Manage Service Request Severities
E) Manage Service Request Status Values
F) Manage Service Request Resolutions

3. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the candidates of service requests to use as criteria for your rule assignments
B) the attributes of queues to use as criteria for your rule assignments
C) the candidates of queues to use as criteria for your rule assignments
D) the rule sets you want to create and the rules to include in each rule set
E) the attributes of service requests to use as criteria for your rule assignments

4. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Add a message to a Service Request.
B) Chat with an Agent about a Service Request.
C) Create a Service Request.
D) Delete a Service Request.
E) View and edit attachments to a Service Request.

5. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The service request assignment will be unpredictable.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The queue defined by default is the one assigned to the service request.

Solutions: