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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Peripheral
B) Internal
C) Outer LTD) External
D) Inner
E) Intersection

2. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

3. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create andadd the distribution list to the schedule.
B) Create a schedule record for the report.
C) Set up staff accounts for the executive team.
D) Upgrade the permissions for the report toinclude the executive team.
E) Create a dashboard for the report.
F) Send a notification to the executive team that the report is available.

4. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) View the add-in's log files and rectify the issue.
B) Exit the administration interface without completing the normal logout process.
C) Log out of the interface and log in again.
D) Use Safe mode when logging in to the application.

5. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting File > Configuration
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Options

Solutions: